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Privacy Policy —
How pg1x2 Protects Your Data

Your privacy matters to us. This Privacy Policy explains exactly what personal data pg1x2 collects, why we collect it, how we use and store it, and the rights you hold as a member of our platform.

Data Protection Indonesia Market Effective 1 January 2026 GDPR-Aligned Principles
Your Rights: Access Your Data Correct Inaccuracies Request Deletion Data Portability Withdraw Consent Object to Processing
Contents
Last Updated: 1 January 2026  |  Version 2.0

Summary: pg1x2 collects personal data to operate your account, process transactions, prevent fraud, and improve our services. We do not sell your personal data to third parties. You retain full rights over your data and may contact us at any time to exercise those rights.

Section 1

Introduction

pg1x2 ("the Company", "We", "Us", "Our") operates the online betting and casino platform accessible at https://pg1x2.app (the "Platform"). We are committed to protecting the privacy and personal data of every individual who visits, registers with, or transacts on the Platform.

This Privacy Policy describes the categories of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, the measures we take to keep it secure, and the rights available to you as a data subject. This Policy applies to all members and visitors located in Indonesia and should be read alongside our Terms & Conditions and Responsible Gaming page.

By creating an account or continuing to use the pg1x2 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, please do not use the Platform.

Section 2

Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

  • "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, location data, email address, financial data, and online identifiers.
  • "Processing" means any operation performed on Personal Data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
  • "Data Controller" means pg1x2, the entity that determines the purposes and means of processing Personal Data collected through the Platform.
  • "Data Processor" means any third party that processes Personal Data on behalf of pg1x2, acting under our written instructions.
  • "Member" / "User" / "You" means any individual who has registered an account on the pg1x2 Platform or who accesses the Platform in any capacity.
  • "Cookies" means small text files placed on your device by the Platform to store preference information and facilitate session management.
  • "KYC" means Know Your Customer — the identity verification process required before certain Platform features, including withdrawals, become accessible.
Section 3

Data We Collect

pg1x2 collects the following categories of personal data, depending on how you interact with the Platform:

Category Examples Required?
Identity Data Full legal name, date of birth, national identity number (KTP/NIK), passport number, photograph KYC Required
Contact Data Email address, mobile phone number, city of residence (e.g., Jakarta, Surabaya, Bandung) Required
Financial Data Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history Required
Technical Data IP address, device type and OS, browser type and version, session tokens, login timestamps Automatic
Usage Data Pages visited, games played, bets placed, wagering history, bonus usage, session duration Automatic
Preferences Data Responsible gaming settings, communication preferences, game favourites Optional
Communications Data Records of live chat, email correspondence, and support ticket exchanges with our team As Generated

Note: We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where age-related health information is voluntarily provided in connection with a responsible gaming self-exclusion request.

Section 4

How We Collect Data

pg1x2 collects personal data through the following channels:

  • Direct submission — data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
  • Automated technical collection — data collected automatically through cookies, web beacons, server logs, and analytics tools each time you interact with the Platform.
  • Payment processors — transaction confirmation data received from your bank (BCA, BRI, BNI, Mandiri, etc.) or e-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja) when you make a deposit or withdrawal.
  • Identity verification providers — data received from third-party KYC service providers during the identity and age verification process.
  • Fraud detection and AML screening — data received from third-party risk and compliance screening services used to detect fraudulent activity and comply with anti-money laundering obligations.
  • Third-party analytics — aggregated, anonymised behavioural data from analytics platforms used to understand how members navigate and use the Platform.
Section 5

Purposes of Processing

We process your personal data only for the following clearly defined purposes:

  • Account creation and management — to register your account, verify your identity and age (21+), and maintain your account in accordance with our Terms & Conditions.
  • Transaction processing — to process deposits and withdrawals through your chosen payment method, and to maintain an accurate record of your Wallet balance and transaction history.
  • Customer support — to respond to your queries, complaints, and support requests through live chat, email, and other communication channels, in Indonesian and English.
  • Legal and regulatory compliance — to fulfil our obligations under anti-money laundering (AML) requirements, fraud prevention standards, and the requirements of our international gaming licence, including Know Your Customer (KYC) procedures.
  • Responsible gaming — to monitor wagering patterns, identify potential problem gambling behaviours, and administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion, in accordance with our Responsible Gaming commitments.
  • Platform improvement — to analyse usage data and improve the functionality, security, and content of the pg1x2 Platform, including the sportsbook, casino, and slot game offerings.
  • Marketing communications — to send promotional offers, bonus notifications, and seasonal campaign updates by email or in-platform notification, subject to your communication preferences. You may opt out at any time.
  • Fraud and security — to detect, investigate, and prevent fraudulent activity, multi-account abuse, bonus exploitation, and other security threats to the Platform and its members.
Section 7

Data Sharing & Third Parties

7.1 We do not sell your personal data. pg1x2 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes.

7.2 Authorised third-party processors. We may share your data with the following categories of trusted third-party service providers who act as data processors under our written instructions:

  • Payment processors and financial institutions — BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja, Visa, and Mastercard, solely for the purpose of processing your deposits and withdrawals.
  • KYC and identity verification providers — to verify your identity, age, and document authenticity as required by our licensing obligations.
  • AML and fraud screening services — to screen transactions against financial crime databases and risk models.
  • Game content providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft receive only the technical session data required to operate their games within our Platform.
  • IT infrastructure and cloud hosting providers — secure data centre operators who store and maintain Platform data under strict confidentiality and security obligations.
  • Analytics and performance monitoring tools — anonymised, aggregated usage data only; no directly identifiable personal data is shared with these providers.

7.3 Legal disclosures. We may disclose your personal data to law enforcement, regulatory authorities, or other government bodies where we are required to do so by applicable law, court order, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of pg1x2, our members, or the public.

7.4 Business transfers. In the event of a merger, acquisition, or sale of all or substantially all of the Company's assets, your personal data may be transferred to the acquiring entity, subject to the same protections described in this Policy.

Section 8

Cookies & Tracking Technologies

8.1 What are cookies? Cookies are small text files stored on your device when you visit a website. They allow the Platform to recognise your device on subsequent visits and to remember your session preferences.

8.2 Types of cookies we use:

  • Strictly necessary cookies — essential for the Platform to function. They enable session management, login authentication, and security features. These cannot be disabled without impairing Platform functionality.
  • Functional cookies — remember your preferences such as language, display settings, and responsible gaming limits to provide a more personalised experience.
  • Analytics cookies — collect anonymised information about how members use the Platform (e.g., pages visited, time on page, navigation paths) to help us improve our services.
  • Security and fraud prevention cookies — help us detect and prevent fraudulent sessions, multi-account activity, and other security threats.

8.3 Managing cookies. You may control cookie settings through your browser preferences. Disabling strictly necessary cookies will prevent you from logging into your account and using core Platform features. Disabling functional or analytics cookies will not prevent Platform access but may affect the quality of your experience.

Important: pg1x2 does not use third-party advertising or retargeting cookies. We do not share cookie data with external advertising networks.

Section 9

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or regulatory reporting obligations.

  • Active account data — retained for the duration of your membership and for a minimum of five (5) years following account closure, in accordance with AML record-keeping standards.
  • Transaction records — retained for a minimum of five (5) years from the date of the transaction, in accordance with applicable financial regulations.
  • KYC documents — retained for a minimum of five (5) years following the end of the business relationship, or longer where required by applicable law.
  • Support correspondence — retained for three (3) years from the date of the last interaction, unless a dispute or legal claim requires longer retention.
  • Marketing consent records — retained until you withdraw consent, plus a short period thereafter to demonstrate compliance.
  • Technical and usage logs — typically retained for 12 months from the date of generation, unless required for ongoing security investigations.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual.

Section 10

Data Security

pg1x2 takes the security of your personal data seriously. We implement a multi-layered security framework that includes the following technical and organisational measures:

  • 256-bit SSL/TLS 1.3 encryption on all data transmitted between your device and the pg1x2 Platform.
  • Encryption at rest for all sensitive personal and financial data stored on our servers.
  • Role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal data.
  • Multi-factor authentication (MFA) for all internal systems containing member data.
  • Regular penetration testing and vulnerability assessments conducted by independent security specialists.
  • Intrusion detection and prevention systems monitoring Platform infrastructure around the clock.
  • Staff training on data protection, confidentiality obligations, and phishing prevention, conducted at least annually.

Despite these measures, no method of data transmission or storage is completely immune to security risks. In the unlikely event of a data breach that affects your rights and freedoms, pg1x2 will notify affected members and relevant authorities as required by applicable law.

Section 11

Your Data Rights

As a data subject, you hold the following rights with respect to your personal data held by pg1x2. To exercise any of these rights, please contact us at the details set out in Section 15.

  • Right of access — you may request a copy of the personal data we hold about you, together with information about how it is being processed.
  • Right to rectification — you may ask us to correct any inaccurate or incomplete personal data we hold about you without undue delay.
  • Right to erasure — you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (see Section 9).
  • Right to restriction of processing — you may ask us to temporarily restrict the processing of your data in certain circumstances, for example while the accuracy of your data is being contested.
  • Right to data portability — where processing is based on your consent or on a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
  • Right to object — you may object to processing based on legitimate interests or for direct marketing purposes at any time.
  • Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

We will respond to all verified rights requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, of which we will notify you promptly.

How to Submit a Request: Email us at [email protected] with the subject line "Data Rights Request" and include your registered email address and a brief description of your request. We may ask for identity verification before processing your request.

Section 12

Minors & Age Restriction

The pg1x2 Platform is strictly intended for adults aged 21 and over. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes an age declaration, and our KYC procedures verify the age of members before withdrawals are authorised.

If we become aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on our Platform, please contact us immediately at [email protected].

Section 13

International Data Transfers

As an internationally licensed platform serving members in Indonesia, pg1x2 may transfer your personal data to servers or service providers located outside of Indonesia. Such transfers are made only where:

  • The receiving country or organisation provides an adequate level of data protection as assessed by the Company;
  • Appropriate contractual safeguards are in place between pg1x2 and the receiving entity, such as data processing agreements incorporating standard contractual clauses; or
  • The transfer is necessary for the performance of your contract with pg1x2 (e.g., processing a payment via an international payment network such as Visa or Mastercard).

We take reasonable steps to ensure that any cross-border transfer of your personal data is handled with the same level of care and security described in this Privacy Policy.

Section 14

Amendments to This Policy

pg1x2 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform services. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or via an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the Platform following the publication of any amendment constitutes acceptance of the revised Policy. If you do not agree to the revised Policy, please discontinue use of the Platform and close your account in accordance with the procedure described in our Terms & Conditions.

Section 15

Contact & Data Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pg1x2 processes your personal data, please contact our Data Protection team. Our Indonesian-speaking support agents are available 24 hours a day, 7 days a week across all Indonesia time zones (WIB, WITA, and WIT).

  • Email: [email protected]
  • Subject Line: "Privacy Policy Query" or "Data Rights Request"
  • Response Time: Within 30 days for formal data rights requests; typically within 24 hours for general queries
  • Languages: Indonesian and English
  • Availability: 24/7 including Indonesian public holidays

Identity Verification: For your protection, we may ask you to verify your identity before we process any data rights request. This ensures that personal data is only disclosed to or modified at the direction of the rightful account holder.

Our Privacy Commitments

Six principles that guide how pg1x2 handles your personal data — from the moment you register to long after your last bet.

256-bit SSL Encryption

Every byte of data exchanged between your device and pg1x2 is protected by industry-standard TLS 1.3 encryption. Your login credentials, financial details, and personal information are never transmitted in plain text.

We Never Sell Your Data

pg1x2 does not sell, rent, or trade your personal data to third-party advertisers or data brokers — under any circumstances. Your data is used solely to operate your account and improve your experience on our Platform.

Full Data Rights

You hold the right to access, correct, delete, and port your personal data at any time. Submit a request to [email protected] and we will respond within 30 days — no bureaucratic runaround.

Minimal Data Collection

We collect only the personal data that is strictly necessary to operate the Platform, process your transactions, and comply with our legal obligations. We do not collect data "just in case".

Clear Retention Limits

We set defined retention periods for every category of personal data we hold. When data is no longer required, it is securely deleted or anonymised. We do not hold your data indefinitely.

Indonesian-Speaking Support

Our data protection team includes Indonesian-speaking agents available 24/7 across WIB, WITA, and WIT time zones. You can raise privacy concerns in Indonesian or English — your choice.

Ready to Play on a Platform That Respects Your Privacy?

pg1x2 is built on transparency, security, and trust. Join thousands of Indonesian members who enjoy a safe, fair, and responsible gaming experience every day.

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